Connection and datafeed Issues

Have you paid your subscription

Have you paid your subscription? If you cant start PAT and you are not getting any errors then this could be the reason.

Antivirus updates affecting pat software

Problem I received and update for my antivirus software. I am using Windows Live ONECARE from microsoft. Soon after that PAT would not connect to the server. Solution: The reason why my machine was not working was because I had changed thesystem date from 9th July to 9th August. This put the above softwarein chaos for some reason. When I had changed the date back to thecorrect date ie today's date the Firewall on my system was still down.I had to ring the help desk and then through PC anywhere...

PAT Charts are not updating with live price

Problem: Live price cursor has frozen on all charts. Re-booted but it's still the same, no movement. Green light is flashing at the top so feed is ok. Solution: You have open charts and can see the green light top right of PAT maincontrol bar but PAT is not updating with live market data. The can be caused because of world time zones and or incorrect time settings on your computerSolution: * Close PAT * Go to your PC settings and set your PC time to GMT+1 This may also be UTC +1 * Rest...

PAT software windows Vista Connect issues

Windows vista does sometimes cause a few connection issues, these are not PAT issues, so you need to check the following and in this order. CLOSE PAT 1.Ensure that your PC date and time is correct. This may seem like not worth checking, but in 50% of the cases this is the cause. RESTART PAT if no go then CLOSE PAT 2.Go to Windows Vista firewall and then to the tab that shows exceptions in here make sure PAT is ticked. If PAT is not visible in this list then add to the list manually. Click OK ...